Dear Fusion Nexus and Fusion Call Centre Users,
We are thrilled to announce several maintenance updates aimed at enhancing your experience with our platform. These updates encompass improvements across various aspects of our services, ensuring smoother operations and enhanced functionality.
Phone Manager (Web and Desktop)
Our Phone Manager is undergoing a significant update, set to be automatically deployed over the next few days. You will notice this update as an available upgrade within the app. It is crucial to accept this upgrade, as it addresses essential back-end changes and bug fixes. While there won’t be any new visual changes immediately apparent, this update lays the groundwork for future enhancements.
Mobile Apps
Both our IOS and Android mobile apps are receiving updates to address back-end changes and bug fixes. These updates will be automatically deployed within the coming days.
Platform Maintenance
On the evening of April 19th, 2024, between 22:00 and 02:00, the platform that powers Fusion Nexus (Apalo) will undergo maintenance upgrades. During this period, there may be short outages of services, each lasting several minutes as new code is applied. We anticipate an overall downtime of approximately 15-20 minutes. Should you experience any issues following this, please reach out to our support team.
Exciting New Features
Post-upgrade, users can look forward to several new features and enhancements, including:
- WebRTC: Enhanced real-time communication capabilities.
- Improved Analytics: Providing deeper insights into usage and performance.
- Enhanced Admin Control: Offering greater flexibility and control over settings.
- Improved Graphical Interfaces: Making the Phone Manager more intuitive and user-friendly.
- Increased CRM Integrations: Seamlessly integrate with popular CRM platforms.
- Improved Call Recording Access: Streamlining access to and management of call recordings.
We are committed to continually improving Fusion Nexus to meet the evolving needs of our users. These updates represent our dedication to delivering a robust and reliable communication platform.
Thank you for your continued support and understanding as we work to enhance your Fusion Nexus experience.
Best Regards,
The Fusion Mobile Communications Team
