Frequently Asked Questions

We know that you have a lot of questions about our products and services. That’s why we’ve created this FAQ page to help you find the answers you need.

FAQs

Fixed Mobile Convergence (FMC) is a technology that seamlessly integrates fixed and mobile communication networks, allowing users to switch between different types of communication devices without disruption. It enables the use of mobile phones with all the features of a traditional office phone system.

Fusion One enables all UCaaS features on a mobile phone without the need for additional applications. It uses the mobile phone network for calls, eliminating the need for mobile data. This ensures seamless communication for employees working remotely or away from their desks.

We focus on providing a bespoke and personal service, tailored to the specific needs of each client. Our emphasis on mobile-first unified communications using FMC technology sets us apart from competitors. We are dedicated to delivering professional, reliable, and tailor-made solutions.

Our business is based in the South and Southwest of England, serving SMEs across these regions with top-notch communication solutions.

Yes, our VoIP solutions are both secure and reliable. We employ robust encryption protocols and secure network configurations to protect your communication data. Our services also ensure high call quality and uptime, making VoIP a trustworthy choice for business communication.

We take security and GDPR compliance very seriously. Our call recording features and other services are designed to meet GDPR requirements, ensuring your data is handled with the highest level of security and privacy.

We provide comprehensive support throughout the transition process, including installation, configuration, and training. Our team of experts is available to ensure a smooth and hassle-free migration to our communication solutions.

You can get started by scheduling a free consultation with us. During the consultation, we will assess your business's specific needs and provide a personalized quote. Contact us via our website, email, or phone to set up your consultation.

We primarily work with small and medium-sized enterprises (SMEs) across the South and Southwest of England. Our solutions are designed to cater to businesses of various sizes and industries.

Yes, our solutions are highly scalable and can grow with your business. Whether you're a startup or an expanding enterprise, our flexible plans and scalable services ensure that your communication needs are met as your business evolves.

You can stay updated by following us on social media, subscribing to our newsletter, and regularly visiting our blog. We post updates, news, and informative articles to keep you informed about our latest offerings and industry trends.

The BT copper network switch-off in 2025 marks the transition from traditional copper-based phone lines to more modern, fibre-optic and internet-based communication systems. This switch-off means that businesses relying on traditional copper phone lines will need to transition to VoIP or other internet-based communication solutions. At Fusion Mobile Communications, we can help you seamlessly transition to our advanced VoIP and FMC solutions, ensuring your business stays connected and compliant with the latest technology standards. Contact us to learn more about how we can support you during this transition.