Client: True Pour Co.
Industry: Hospitality
Services Provided: New Telephony System, High Speed Internet, Full WiFi Coverage with Guest WiFi and Data Capture
The Challenge
True Pour Co., a new player in the hospitality sector, had a vision to rebrand and relaunch a popular venue in Worthing as Harlequin’s, a new bar and restaurant. To ensure a successful launch, they needed a complete and modern connectivity infrastructure that could support their ambitious business goals from day one. A key requirement for the new business was a reliable, high-speed internet connection to support all their cloud-based services and provide a high-quality experience for both staff and customers.
Unlike an established business that requires an upgrade, Harlequin’s needed a partner who could install and integrate a full suite of services from the ground up. The specific challenges included:
- Telephony: Acquiring a new phone number and installing a modern, reliable phone system for reservations, deliveries, and general inquiries.
- Operational WiFi: Ensuring full, uninterrupted WiFi coverage for business critical functions, including Point of Sale (PoS) systems, kitchen order screens and order tablets.
- Customer Engagement: Providing a fast and secure guest WiFi network that could also be used as a valuable tool to collect customer data for marketing and promotions.
A significant additional challenge would be the departure of the previous company, which was removing all of its networking and WiFi equipment. This created a very short turnaround for Fusion Mobile Communications to not only install new systems but to do so with zero downtime and no disruptions to the launch.
True Pour Co. needed an agile and responsive partner who could deliver a seamless solution under a tight launch deadline, avoiding any technical hiccups that could disrupt their grand opening.
The Fusion Mobile Communications Solution
Fusion Mobile Communications provided a complete, end-to-end solution that was perfectly tailored to the needs of a new hospitality business. The project began with a detailed consultation and a full site survey to understand the venue’s unique layout and operational needs.
Based on this assessment, the Fusion team installed a bespoke system that included:
- High-Speed Full Fibre Connection: A new 1Gb Full Fibre connection was installed to provide Harlequin’s with the robust, high-speed internet they required. This ensured that all business-critical operations and guest usage would be supported by a super-fast, reliable backbone.
- New Telephony System: A new phone number was provisioned, and a modern, cloud-based telephony system was installed. This provided Harlequin’s with an efficient, scalable, and professional way to manage all incoming and outgoing calls.
- Full Network Overhaul: All networking equipment and access points were replaced to provide full, reliable WiFi coverage across the entire venue, from the bar and restaurant, to the kitchen and upstairs office space. This ensured that all critical staff devices would have a stable connection.
- Guest WiFi with Data Capture: A secure and branded guest WiFi network was deployed, completely separate from the staff and management networks. The system was configured with a data capture portal that guests use to log in. This allowed Harlequin’s to effortlessly and compliantly collect customer email addresses, building a powerful marketing database for future promotions and event announcements.
The Results
The partnership with Fusion Mobile Communications was a key factor in the successful launch of Harlequin’s.
- Seamless Grand Opening: The installation was completed flawlessly, ensuring a smooth and stress-free launch with zero technical issues. The entire team had the tools they needed from day one.
- Enhanced Staff Efficiency: The reliable network ensures that staff can process orders, take payments, and communicate effectively without a single dropped connection.
- Immediate Marketing Value: The guest WiFi network has become a crucial asset for business growth, providing Harlequin’s with a continuous stream of customer data they can use to build a loyal following and drive repeat business.
By combining a deep understanding of hospitality with a commitment to a bespoke, agile service, Fusion Mobile Communications helped Harlequin’s not only open its doors but also establish a foundation for long-term success.
A Word from the Client:
“Working with Fusion Mobile Communications was one of the best decisions we made for the launch of Harlequin’s. They provided a fantastic, seamless solution that covered all our needs, and their team was incredibly professional and responsive throughout the entire process. They gave us the peace of mind to focus on our launch, knowing our connectivity was in expert hands.”
What is the benefit of a separate staff and guest WiFi network?
A separate network ensures that staff-critical operations, such as Point of Sale (PoS) systems and kitchen order screens, are not slowed down or interrupted by guests using the internet. It also provides a higher level of security by isolating staff devices from the public network.
How does guest WiFi data capture work?
Guests are prompted to log in to the WiFi network through a branded portal. To gain access, they provide their email address, which is then securely and compliantly added to Harlequin’s marketing database. This allows the business to send targeted promotions and updates to their customer base.
Is the telephony system cloud-based?
Yes, a cloud-based telephony system was installed. This means the phone system is hosted in the cloud, offering enhanced reliability, scalability, and flexibility. It can be managed from anywhere and easily expanded as the business grows, without the need for expensive on-site hardware.
Book your consultation now!
Are you planning a new venture or a relaunch? Don’t let your technology be an afterthought. Contact Fusion Mobile Communications today for a free, no-obligation consultation. We’ll design a bespoke connectivity solution that’s as unique as your business, so you can launch with confidence and get straight to success.