We’re thrilled to announce a major enhancement to our Fusion Nexus service with the introduction of WebRTC support in Phone Manager. This April update revolutionizes how you make and receive calls by utilizing web-based audio capabilities directly through your browser. No more reliance on traditional SIP clients—experience seamless, high-quality communication with just your web browser. Discover how this new feature enhances flexibility, improves call quality, and simplifies your communication setup. Dive into our latest blog post to learn more about the benefits of WebRTC.
Category Archives: Fusion Call Centre
Fusion Call Centre – Contact Centre as a Service (CCaaS), customer experience, call routing strategies, agent performance management, and other aspects of contact centre solutions.
Debunking Myths About VoIP: What You Need to Know
Voice over Internet Protocol (VoIP) technology has become a critical component of modern business communication, yet several myths and misconceptions still linger. Is VoIP unreliable? Too complex? Not secure? Only for large businesses? In our latest blog post, we set the record straight. Discover how VoIP has evolved, offering crystal-clear call quality, robust security, and user-friendly interfaces suitable for businesses of all sizes. At Fusion Mobile Communications, we provide scalable VoIP solutions that debunk these myths and empower your business to communicate seamlessly and efficiently. Ready to transform your communication? Read on to learn more!
Our recent maintenance updates bring significant improvements across Fusion Nexus. The Phone Manager receives an automatic upgrade to enhance performance and address bugs, ensuring a smoother user experience. Both our iOS and Android mobile apps are also updated to improve stability and functionality. Scheduled downtime on April 19th 2024 will allow for essential upgrades to the platform, paving the way for exciting new features such as WebRTC, improved analytics, and enhanced admin control. Stay tuned as we continue to elevate Fusion Nexus to better serve your communication needs!
In the ever-evolving world of business, exceptional customer service is a crucial differentiator. To meet the demands of modern consumers, businesses need a flexible and efficient contact centre solution to transform customer interactions. This is where Contact Centre as a Service (CCaaS) steps in. We understand the importance of providing seamless customer interactions and in […]